Frequently Asked Questions

Yes, GoldShopper is a fully cloud-based ERP, which means you can securely access your entire business from any device — laptop, tablet, or smartphone — at any time and from any location. Whether you are reviewing your showroom's daily sales from home or checking stock levels while at a trade exhibition, your data is always live and up to date. All changes made at any branch sync instantly across the platform, ensuring your entire team is always working from the same real-time information.

We offer dedicated customer support through multiple channels including live chat, email, and phone. Every GoldShopper account includes access to our Help Centre, which contains step-by-step guides, video tutorials, and troubleshooting articles. For new customers, our onboarding team provides personalised setup assistance and live training sessions. Ongoing software updates, new features, and security patches are rolled out automatically at no extra cost, so your system is always running the latest version without any action required from your team.

GoldShopper is built to grow alongside your business. Whether you are a single-counter showroom today or planning to expand to ten branches in the next few years, the platform scales effortlessly. You can add new store locations, billing counters, user accounts, and product categories at any time without any system migration or downtime. Our modular architecture means you only pay for the features you currently need, and you can activate additional modules — such as karigar management, customer loyalty, or advanced analytics — whenever your business is ready for them.